effective from 11 APRIL 2025
(with subsequent changes and updates)

Returns and Complaints Policy - CapMyRide.com

1. Right of withdrawal from the contract (return of goods)

As a consumer, you have the right to withdraw from a contract concluded in the online shop CapMyRide.com within 14 days without giving any reason for the return, with the exception of personalised products described in point 3 below.

The withdrawal period expires after 14 days from the day on which you took possession of the item or on which a third party other than the carrier and indicated by you took possession of the item.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or email).

You can send the statement:

  • in writing to the address:
    Hurtownia "MISERICORDIA" (CapMyRide.com)
    43-382 Bielsko-Biała, ul. Wapienicka 4ABC

  • in electronic form by email to the address:
    [email protected]
    (with the subject line: „CapMyRide - withdrawal from the contract”)

A sample withdrawal form template is included in Annex No. 2 to the Consumer Rights Act and may additionally be made available on the online shop's website in the "Returns and complaints" tab.
You may use the withdrawal form template, however this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send the information regarding the exercise of your right of withdrawal before the withdrawal period expires.

2. Effects of withdrawal from the contract

In the event of withdrawal from this contract, we refund you all payments received from you, including the costs of delivering the item (except for additional costs resulting from the delivery method you chose other than the cheapest ordinary delivery method offered by us), without undue delay and in any case no later than 14 days from the day on which we were informed of your decision to exercise the right of withdrawal from this contract.

We will make the refund using the same payment methods as you used in the original transaction, unless you have expressly agreed to a different solution; in any case, you will not incur any fees in connection with this refund.

We may withhold the refund until we have received the item back or until you have provided proof of having sent it back - whichever occurs first.

If you have received the item, please return or hand it over to the address:

Hurtownia "MISERICORDIA" (CapMyRide.com)
43-382 Bielsko-Biała, ul. Wapienicka 4ABC

without undue delay and in any case no later than 14 days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you send back the item before the 14-day period expires.

You will have to bear the direct costs of returning the item.
You are only liable for any diminished value of the item resulting from handling it in a manner other than what was necessary to establish the nature, characteristics and functioning of the item.

3. No possibility of returning personalised products

In accordance with art. 38 of the Consumer Rights Act, the right of withdrawal from the contract does not apply with regard to contracts in which the subject of the performance is an item non-prefabricated, manufactured to the consumer's specifications or serving to meet their individualised needs.

In the case of the CapMyRide.com shop, this applies in particular to:

  • top caps and other products with individual engraving (e.g. a name, date, individual text, logo, artwork provided by the Customer),

  • products modified in accordance with the Customer's guidelines (e.g. special configurations, made-to-order designs).

For this type of product there is no possibility of withdrawing from the contract or returning the goods, unless the product is defective within the meaning of the law (e.g. a technical workmanship error, damage arising before release, non-conformity with the order due to the Seller's fault).

4. Personalised products - responsibility for the engraving content

Please carefully check the correctness of the personalisation content (in particular engraving texts, dates, initials, names, logos and other elements submitted for execution or approval).

CapMyRide.com is not liable for errors in the personalisation content approved by Customers, in particular for:

  • typos and spelling errors
  • incorrect dates, numbers, abbreviations
  • factual errors (e.g. wrong first name, surname, event name, etc.),
  • incorrectly submitted files/designs that were approved by the Customer.

All personalised designs (engraving previews, visualisations, execution descriptions) are treated as materials for approval. Approval of the design by the Customer (e.g. by email, via the website form or another agreed channel) means acceptance of the content and appearance of the personalisation.

After the Customer approves the design there is no possibility of making changes or cancelling the order, if the product is already in production.

5. Complaints (non-conformity of goods with the contract)

If the received product:

  • is damaged,

  • has technical defects,

  • does not conform to the order due to the Seller's fault (e.g. a different design, colour or engraving than ordered),

you have the right to file a complaint.

Complaints can be submitted:

  • in writing to the address:
    Hurtownia "MISERICORDIA" (CapMyRide.com)
    43-382 Bielsko-Biała, ul. Wapienicka 4ABC

  • by email to the address:
    [email protected]
    (with the subject line: „CapMyRide - complaint”)

In the complaint, please provide:

  • contact details (first name, surname, email address, phone number),

  • the order number,

  • a description of the defect or non-conformity,

  • photos documenting the reported defect (if possible).

Complaints are considered within the time limit consistent with applicable legal provisions.
If the complaint is accepted, the product may be repaired or replaced with a defect-free one, and in cases provided for by law - the price may be reduced or a refund issued.

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